Understanding the query
It understands the question in natural language and leads to the right answer or procedure.
Business software · CHATBOT
Virtual assistants An assistant that answers what people actually ask.
Conversational virtual assistants for public bodies: they answer the frequent questions of citizens and service users on the website and other channels, with a maintained knowledge base and usage statistics.
- Conversational
- Knowledge base
- Usage statistics
- Ongoing service
What an assistant does in production.
It is not a demo: it is a service that is maintained and measured.
Knowledge base
Answers maintained with the organisation and expanded as new questions come up.
Website integration
A widget embedded in the organisation’s portal, available around the clock.
Statistics and improvement
Reports on conversations, unanswered questions and continuous improvement of the assistant.
What it looks like day to day.
On the phone and on the street
The same assistant answers in the app, on the website and on the outdoor screen of the tourist office.
Managing answers
The organisation’s team edits intents, phrases and answers without relying on the supplier.
For organisations with many repeated queries.
Who it serves
Citizens and users of the organisation’s services, and the team that maintains the answers.
Technology
- Conversational assistant
- Web widget
- Statistics dashboard
Compliance
- Data protection
Other platforms
The sector changes and the vocabulary changes. What does not change is that it has to work every single day.
TOURISMSmart tourist destination platform
Platform for tourist destinations: portal and app, CRM, tourism intelligence, bookings and access management.
See the platform: Smart tourist destination platform
WATERUrban water cycle management
Urban water cycle data platform: smart remote meter reading, blockage detection, overflow monitoring, drought indicators and customer portal.
See the platform: Urban water cycle management
PUBLIC TRANSPORTPublic transport website and app
Website and app for public transport operators: journey planning, real-time arrivals, fares, service disruptions and ticket top-ups.
See the platform: Public transport website and app
EMPLOYMENTEmployment and training portal
Local development portal with a job vacancies application and a collaborative training platform with an LMS and video conferencing.
See the platform: Employment and training portal
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info@astibot.es+34 983 507 866C. Plata, 65 · 47012 Valladolid